Shipping policy

Shipping Policy – Kashii Egypt

Effective Date: [DD Month YYYY]
Brand: Kashii Egypt
Email: care@kashii.com

At Kashii Egypt, each order is prepared with care and intention — from our wellness atelier to your doorstep.
We work closely with trusted shipping partners to ensure your products reach you in perfect condition and on time.

1. Shipping Within Egypt

We currently deliver across Cairo, Alexandria, Giza, and all major governorates in Egypt.
Orders are processed and shipped within 1–3 business days (excluding Fridays and public holidays).

Estimated Delivery Times:

  • Cairo & Giza: 1–3 business days

  • Alexandria: 2–4 business days

  • Other Cities: 3–7 business days

Once dispatched, you’ll receive an email or SMS with tracking details to follow your order’s journey.

Please note: Delivery timelines are estimates and may vary due to courier schedules, weather, or unforeseen delays.

2. International Shipping

We are pleased to offer international delivery to select countries in the Middle East and beyond.
Shipping rates and timelines vary by destination and will be displayed at checkout.

Estimated Delivery Time: 7–15 business days (depending on destination).

All customs duties, import taxes, and clearance charges applicable in your country are the customer’s responsibility and are not included in our product or shipping prices.
If your package is held by customs, please contact your local customs office for assistance.

3. Order Processing

  • Orders placed before 12:00 PM (Cairo Time) are typically processed the same day.

  • Orders placed after this time or during weekends/public holidays will be processed the next business day.

  • Processing includes product verification, quality checks, and secure packaging.

Because our products are made in small batches, minor variations in color or texture are normal and reflect the natural ingredients used.

4. Shipping Charges

Shipping charges are calculated at checkout based on delivery location and order weight.
Occasionally, we may offer free shipping promotions — details will be announced on our website or social media pages.

Note:

  • Free shipping applies only to eligible orders after discounts and before taxes.

  • Delivery surcharges may apply for remote or special handling areas.

5. Delays and Unsuccessful Deliveries

While we strive for timely delivery, Kashii Egypt is not responsible for courier or customs delays.
If the courier is unable to reach you after multiple attempts, your order may be returned to us. In such cases:

  • Re-delivery will incur an additional shipping fee.

  • Shipping fees are non-refundable once the order has left our facility.

6. Order Tracking

Once your order is dispatched, you will receive:

  • A tracking link via email or SMS.

  • Real-time updates on your order’s location.

If you do not receive your tracking details within 3 business days, please reach out to care@kashii.com with your order number.

7. Packaging and Care

Each Kashii order is wrapped with mindfulness using eco-conscious packaging materials.
All bottles and jars are sealed for hygiene and safety.
If your package arrives visibly damaged or tampered with, please refuse delivery and notify us immediately at care@kashii.com.

8. Undeliverable Orders

Orders may be marked undeliverable if:

  • The shipping address provided is incomplete or incorrect.

  • The recipient is unavailable at the time of delivery.

  • The order is not collected from the courier after multiple attempts.

In such cases, reshipping charges will apply.

9. Multiple Shipments

For orders containing multiple items, products may be shipped separately depending on availability, warehouse location, or packaging requirements.
You will receive separate tracking details for each parcel (if applicable).

10. Questions or Support

We’re here to help ensure a smooth and reliable delivery experience.
For any shipping-related questions or special delivery requests, please contact:

Kashii Egypt – Customer Care
📧 care@kashii.com
📞 [Insert Phone Number]
📍 [Insert Business Address, Cairo or Alexandria, Egypt]

11. Our Commitment

At Kashii, we believe your experience begins the moment you place your order.
Every package is a reflection of our Ayurvedic philosophy — slow-crafted, carefully handled, and delivered with care.